IT SERVICE DESK

The Port of Prince Rupert is located on the scenic North Coast of British Columbia. As Canada’s second largest West Coast port, the Port is strategically situated on the Pacific Rim, with the deepest natural harbour in North America and direct connections to the North American continent by CN Rail’s network reach. Its facilities include modern, high-throughput coal and grain terminals, two cruise terminals and an innovative, intermodal container terminal anchoring the fastest and most reliable trade corridor on the West Coast.

Prince Rupert is home to amazing wildlife and wilderness adventures, unique history and cultural experiences, and the spectacular scenery of the rugged Coast Mountain Range and the Great Bear Rainforest.    Easily accessible by air, rail, cruise ship, ferry or car, Prince Rupert’s attractions include First Nation cultural works of art, fine North Coast galleries and boutiques, parks and walking trails, restaurants, and coffee shops. A balanced lifestyle might include enjoying a round of golf on the golf course or spending time out on the water kayaking, fishing, or taking in the scenery. Reasonable housing costs, organized sports, volunteer opportunities, modern recreation facilities, community groups and festivals all contribute to a comfortable and fulfilling lifestyle for those living in this community.

Watch video clip of Prince Rupert at:  https://vimeo.com/259248722

POSITION SUMMARY

Functions as PRPA’s first line of internal support as the service desk lead.

MAJOR POSITION ACCOUNTABILITIES

1. Ensures that PRPA’s service desk is operated in an efficient and organized fashion, meeting internally agreed upon service level agreements (SLA’s).
2. Supports the IT Infrastructure Administrator in monitoring and coverage for network, system, and cloud backups.
3. Escalates Incident and Service Requests to the relevant internal support group when appropriate.
4. Maintains the Configuration Management and Application Database with respect to end user facing documentation.          
5. Lead for all office technology deployments, from planning and scoping, supporting the Manager, IT in defining the requirements, and liaising with the IT & Digital Business Function(s) on capacity and growth issues.
6. Manages the administration of all mobile devices, both PRPA owned and BYOD.
7. Manages end user desktop telephones inventory and deployment, configuration, and training.

WORKING CONDITIONS

• Works predominantly in an office environment.
• Regular, full-time position (37.5 hours per week). Regular working hours are Mondays to Fridays, 8:00 AM to 4:30 PM with 1 hour lunch break (unpaid).
• Able to physically lift up to 50 lbs.
• Willing to leave the office and go out into the field occasionally in support of better understanding incidents.

SPECIFICATIONS

Formal Education

• College Diploma in IT/ICT
• Completion of some Professional Technical Certifications (i.e. Modern Desktop Administrator Associate, VMware VCA, CompTIA A+, etc.)
• ITIL Foundation Certification (ISO/IEC 20000-1 Service Management would be considered)
• ITIL Intermediate Certification considered an asset

Related Experience

• 3 to 5 years’ recent experience in providing support to a small IT infrastructure (less than 250 users/computers). Good understanding of ITIL v4.

Other Requirements

• Exemplary customer service and organizational skills.
• Above average attention to details, and a desire to record and track key metrics.
• Strong experience utilizing operating system deployment tools like MDT or AutoPilot.
• Strong understanding of the difference between an incident and a service request.
• Good understanding of root cause analysis.
• Demonstrated experience in writing technical documentation for both non-technical and technical users.
• Able to understand, comply with and promote all Company policies, procedures, and processes.
• Able to meet deadlines and work in a high paced environment with little supervision.
• Able to manage all sensitive data in a confidential and professional manner.
• Willing to provide support to others within the department and to assist with interdepartmental tasks.
• Actions, dialogue, and ideas impact PRPA’s culture in a positive manner.
• Open-minded regarding improvements and suggestions.
• Skilled at problem solving and risk/incident management.
• Able to obtain security clearance under Transport Canada’s Security Clearance Program
• Possesses minimum valid Class 5 Driver’s Licence

Individuals of Indigenous descent are strongly encouraged to apply.

Interested candidates are requested to submit their application in confidence by Friday, October 15, 2021 to:

Director, Human Resources
Prince Rupert Port Authority
200 – 215 Cow Bay Road
Prince Rupert, B.C., V8J 1A2
Fax: (250) 627-8980
Email: careers@rupertport.com

No telephone inquiries please.

ASSET MANAGEMENT SPECIALIST

The Port of Prince Rupert is located on the scenic North Coast of British Columbia. As Canada’s second largest West Coast port, the Port is strategically situated on the Pacific Rim, with the deepest natural harbour in North America and direct connections to the North American continent by CN Rail’s network reach. Its facilities include modern, high-throughput coal and grain terminals, two cruise terminals and an innovative, intermodal container terminal anchoring the fastest and most reliable trade corridor on the West Coast.

Prince Rupert is home to amazing wildlife and wilderness adventures, unique history and cultural experiences, and the spectacular scenery of the rugged Coast Mountain Range and the Great Bear Rainforest.    Easily accessible by air, rail, cruise ship, ferry or car, Prince Rupert’s attractions include First Nation cultural works of art, fine North Coast galleries and boutiques, parks and walking trails, restaurants, and coffee shops.   A balanced lifestyle might include enjoying a round of golf on the golf course or spending time out on the water kayaking, fishing, or taking in the scenery. Reasonable housing costs, organized sports, volunteer opportunities, modern recreation facilities, community groups and festivals all contribute to a comfortable and fulfilling lifestyle for those living in this community.

Watch video clip of Prince Rupert at:  https://vimeo.com/259248722

POSITION SUMMARY

The Asset Management Specialist will ensure promotion of long-term sustainability of managing assets while balancing PRPA’s needs and maximizing financial resources.  The role will also engage asset owners on the evolution of managing all corporate assets cohesively, following industry best practices related to asset management strategy, systems, processes and continuous improvement.

The role will support the development of PRPA’s Infrastructure Asset Management system that is being constructed.

MAJOR POSITION ACCOUNTABILITIES

1. Progressive experience in strategic physical asset management (linear and vertical), and the development of prioritized, evidence-based capital, operational and maintenance budgets via asset level condition, risk and performance condition.
2. Plan and implement asset management improvements covering business process and standardization, data and information management, and analysis tools and technology systems.
3. Develop and maintain asset management policies, strategies and plans.
4. Apply asset management standards and best practices.
5. Collect and leverage infrastructure data and information.
6. Implement and configure asset management tools and technologies.
7. Assists in the formulation of the ten year Capital Works Program for PRPA’s infrastructure and Master Planning Studies for PRPA’s Infrastructure Systems (Assets, Roads, Watermains, Sewer, Power).
8. Responsible for development and maintenance of Capital Asset Inventory Database for PRPA’s Infrastructure.
9. Leads the development and maintenance of Condition Ratings programs and databases for PRPA’s infrastructure.
10. Assist with PRPA’s Infrastructure mapping and coordination of its integration into PRPA’s GIS System.
11. Manages, monitors, and directs consultants and contractors working on projects pertaining to asset management and maintenance.
12. Performs other duties as directed.

WORKING CONDITIONS

• Works in the office and on the work site.
• Regular, full time position (37.5 hours per week).
• Regular working hours are Mondays to Fridays, 8:00 AM to 4:30 PM with a 1-hour lunch break.
• May at times be required to work outside during regular work hours.

JOB SPECIFICATIONS

Formal Education

• A minimum of 2 years of post-secondary education. A University degree is considered an asset.
• Certified Asset Management Professional (CAMP) designation or ability to obtain or a relevant asset management designation is desirable.

Related Experience

• 3 to 5 years’ experience in infrastructure asset management including industry best practices and their strategic applications, and asset management business principles.
• Familiarity with ISO 5500X.
• An understanding of project delivery, project management, and asset lifecycle analysis.
• Knowledge of AutoCAD or preventative maintenance software (e.g., Limble or any similar software).

Other Requirements

• Excellent interpersonal skills with an outstanding level of integrity that will gain the trust and respect of staff and stakeholders.
• An ability to communicate effectively both verbally and in writing with a diverse group of stakeholders.
• Demonstrated initiative.
• Dedicated to building relationships internally and externally.
• Demonstrated organizational skills, and the ability to effectively prioritize in a demanding, high paced environment.
• Knowledge of computers and various software program, including MS Office (Outlook, Word, Excel Power Point) and Microsoft Project.
• Able to work on multiple tasks concurrently and to effectively handle changing priorities.
• Self-directed individual. Attention to details.
• Thrives in high-paced entrepreneurial and team environment.
• Demonstrated commitment to the Port’s Vision and Mission.
• Possess a valid Class 5 Driver’s Licence.
• Able to obtain security clearance under Transport Canada’s Security Clearance Program.

Individuals of Indigenous descent are strongly encouraged to apply.

Interested candidates are requested to submit their application in confidence by

Wednesday, October 13, 2021 to:

Director, Human Resources
Prince Rupert Port Authority
200 – 215 Cow Bay Road
Prince Rupert, B.C., V8J 1A2
Fax: (250) 627-8980
Email: careers@rupertport.com

No telephone inquiries please.

GATEWAY OPERATOR
(Eighteen Month Maternity Leave Coverage)

The Port of Prince Rupert is located on the scenic North Coast of British Columbia. As Canada’s second largest West Coast port, the Port is strategically situated on the Pacific Rim, with the deepest natural harbour in North America and direct connections to the North American continent by CN Rail’s network reach. Its facilities include modern, high-throughput coal and grain terminals, two cruise terminals and an innovative, intermodal container terminal anchoring the fastest and most reliable trade corridor on the West Coast.

Prince Rupert is home to amazing wildlife and wilderness adventures, unique history and cultural experiences, and the spectacular scenery of the rugged Coast Mountain Range and the Great Bear Rainforest.    Easily accessible by air, rail, cruise ship, ferry or car, Prince Rupert’s attractions include First Nation cultural works of art, fine North Coast galleries and boutiques, parks and walking trails, restaurants, and coffee shops.   A balanced lifestyle might include enjoying a round of golf on the golf course or spending time out on the water kayaking, fishing, or taking in the scenery. Reasonable housing costs, organized sports, volunteer opportunities, modern recreation facilities, community groups and festivals all contribute to a comfortable and fulfilling lifestyle for those living in this community.

Watch video clip of Prince Rupert at:  https://vimeo.com/259248722

POSITION SUMMARY

Reporting to the Manager, Safety & Security & the Manager, Marine Operations, the Gateway Operator is responsible for the daily monitoring, reporting and operation of the PRPA Gateway. The Gateway Operator conducts marine, security and road/rail operations duties with support and guidance from the Manager, Marine Operations & Manager, Safety & Security.  The Gateway Operator is also responsible for various administrative tasks such as permit approvals, declarations of security, and the management of the harbour schedule.

MAJOR POSITION ACCOUNTABILITIES

1. Maintains awareness of all marine activity via radar, AIS, cameras and internet tools.
2. Ensures that procedures for transportation and storage of dangerous goods and explosives within port limits are maintained and monitor compliance with such procedures.
3. Ensures continuous monitoring of vessel movements within the Port, including the assigning of berths and anchorages.
4. Assists in the smooth & efficient turn-around of all vessels calling on the Port by working closely with shipping agents, and all Federal, and local partners.
5. Approve all gateway operations permits such as dangerous goods, dive, hot work, and paint.
6. Monitors and maintains access control and security through the gateway via PRPA security systems and related hardware.
7. Monitors VHF traffic works closely with Marine Communications &Traffic Services for timely response to marine related emergencies.
8. Acts as a deckhand onboard PRPA vessels as directed by the Supervisor, Marine Operations
9. Supports PRPA activities pertaining to habour or at-sea access including Port-sponsored tours, environmental assessments, projects assessments or others as directed.
10. Responsible for all daily reports, incident reporting and communication to Gateway Operations Management.
11. Administration of Operational Dashboards, tables, graphs, analytics and other reports to stakeholders and partners.
12. Responsible for the initiation of the Incident Command process for safety, emergency, marine and security related incidents. This position would play of the role of first responder to any safety or security incidences effecting port operations.
13. Administration of Klein Port Information Management software, and Avigilon Control Management (ACM) and Avigilon Control Centre (ACC) cameras and card access software.
14. Provides cruise ship operations support on behalf of Gateway Operations. Duties such as ordering lines, security interface with declaration of security, staffing Securiguard personnel, signage and request for water.
15. Assists in management of Securiguard contractor personnel, day to day operations, cruise ship operations and extra coverage.
16. Responsible for training and support of the Securiguard contractor personnel.
17. Performs other duties and projects as directed or assigned.

WORKING CONDITIONS

• Works in an office environment
• Shift work rotation, 11 hours in length, 1 week on, 1 week off
• Nightshift/Graveyard shifts during rotation
• Rotations on PRPA Vessel, working on water
• Field work

SPECIFICATIONS

Education

• Basic Security Training
• BC Security License
• Marine First Aid
• Marine Transportation of Dangerous Goods
• ICS 100
• ICS 200
• EOC Scribe
• EOC Essentials
• Marine Facility Security Officer
• Restricted Marine Radio Certificate (M-ROC)
• Post-Secondary Education

Related Experience

• Minimum of 2 to 5 years’ of customer service related experience. Dispatch, administration, receptionist experience also considered an asset.
• Mariner experience considered an asset.
• SVOP (Small Vessel Operator Proficiency) considered an asset.
• SVMO (Small Vessel Machinery Operator) considered an asset.     

Other Requirements

• Good spoken and written communication skills.
• Good customer service skills.
• Good analytical, problem solving and organizational skills.
• Good judgment and tact in dealing with sensitive issues and confidential information.
• Good relationship building skills. Able to establish and maintain effective working relationship with all levels of employees.
• Enthusiastic and self-motivated. Works well individually as well as in a team environment.
• Proficient in MS Office, especially Microsoft Outlook & Excel.
• Possess a valid Class 5, or equivalent driver’s license and be willing to provide driver’s abstract.
• Able to obtain a valid Marine Medical Certificate from Transport Canada.
• Able to obtain a security clearance under Transport Canada’s Security Clearance Program.

Individuals of aboriginal descent are strongly encouraged to apply.

Interested candidates are requested to submit their application in confidence by September 28, 2021 (Tuesday) to:

Director, Human Resources
Prince Rupert Port Authority 200 – 215 Cow Bay Road
Prince Rupert, B.C., V8J 1A2
Fax: (250) 627-8980
Email: careers@rupertport.com

No telephone inquiries please.