IT SERVICE DESK
IT SERVICE DESK
The Port of Prince Rupert is located on the scenic North Coast of British Columbia. As Canada’s second largest West Coast port, the Port is strategically situated on the Pacific Rim, with the deepest natural harbour in North America and direct connections to the North American continent by CN Rail’s network reach. Its facilities include modern, high-throughput coal and grain terminals, two cruise terminals and an innovative, intermodal container terminal anchoring the fastest and most reliable trade corridor on the West Coast.
Prince Rupert is home to amazing wildlife and wilderness adventures, unique history and cultural experiences, and the spectacular scenery of the rugged Coast Mountain Range and the Great Bear Rainforest. Easily accessible by air, rail, cruise ship, ferry or car, Prince Rupert’s attractions include First Nation cultural works of art, fine North Coast galleries and boutiques, parks and walking trails, restaurants, and coffee shops. A balanced lifestyle might include enjoying a round of golf on the golf course or spending time out on the water kayaking, fishing, or taking in the scenery. Reasonable housing costs, organized sports, volunteer opportunities, modern recreation facilities, community groups and festivals all contribute to a comfortable and fulfilling lifestyle for those living in this community.
Watch video clip of Prince Rupert at: https://vimeo.com/259248722
POSITION SUMMARY
Functions as PRPA’s first line of internal support as the service desk lead.
MAJOR POSITION ACCOUNTABILITIES
- Ensures that PRPA’s service desk is operated in an efficient and organized fashion, meeting internally agreed upon service level agreements (SLA’s).
- Supports the IT Infrastructure Administrator in monitoring and coverage for network, system, and cloud backups.
- Escalates Incident and Service Requests to the relevant internal support group when appropriate.
- Maintains the Configuration Management and Application Database with respect to end user facing documentation.
- Lead for all office technology deployments, from planning and scoping, supporting the Manager, IT in defining the requirements, and liaising with the IT & Digital Business Function(s) on capacity and growth issues.
- Manages the administration of all mobile devices, both PRPA owned and BYOD.
- Manages end user desktop telephones inventory and deployment, configuration, and training.
WORKING CONDITIONS
- Works predominantly in an office environment.
- Regular, full-time position (37.5 hours per week). Regular working hours are Mondays to Fridays, 8:00 AM to 4:30 PM with 1 hour lunch break (unpaid).
- Able to physically lift up to 50 lbs.
- Willing to leave the office and go out into the field occasionally in support of better understanding incidents.
SPECIFICATIONS
Formal Education
- College Diploma in IT/ICT
- Completion of some Professional Technical Certifications (i.e. Modern Desktop Administrator Associate, VMware VCA, CompTIA A+, etc.)
- ITIL Foundation Certification (ISO/IEC 20000-1 Service Management would be considered)
- ITIL Intermediate Certification considered an asset
Related Experience
- 3 to 5 years’ recent experience in providing support to a small IT infrastructure (less than 250 users/computers). Good understanding of ITIL v4.
Other Requirements
- Exemplary customer service and organizational skills.
- Above average attention to details, and a desire to record and track key metrics.
- Strong experience utilizing operating system deployment tools like MDT or AutoPilot.
- Strong understanding of the difference between an incident and a service request.
- Good understanding of root cause analysis.
- Demonstrated experience in writing technical documentation for both non-technical and technical users.
- Able to understand, comply with and promote all Company policies, procedures, and processes.
- Able to meet deadlines and work in a high paced environment with little supervision.
- Able to manage all sensitive data in a confidential and professional manner.
- Willing to provide support to others within the department and to assist with interdepartmental tasks.
- Actions, dialogue, and ideas impact PRPA’s culture in a positive manner.
- Open-minded regarding improvements and suggestions.
- Skilled at problem solving and risk/incident management.
- Able to obtain security clearance under Transport Canada’s Security Clearance Program
- Possesses minimum valid Class 5 Driver’s Licence
Individuals of Indigenous descent are strongly encouraged to apply.
Interested candidates are requested to submit their application in confidence by Friday, October 15, 2021 to:
Director, Human Resources
Prince Rupert Port Authority
200 – 215 Cow Bay Road
Prince Rupert, B.C., V8J 1A2
Fax: (250) 627-8980
Email: careers@rupertport.com
No telephone inquiries please.
IT SERVICE DESK
Interested candidates are requested to submit their application in confidence by Friday, October 15, 2021
Other career opportunities
Position
Administrative Assistant
POSITION SUMMARY
Reporting to the Vice President, Public Affairs & Sustainability, the Administrative Assistant provides executive assistant functions and administrative support for the department.
MAJOR POSITION ACCOUNTABILITIES
- Maintains the Department’s office records management system and coordinates the organization of the Department’s records.
- Maintains a department administrative tracking system for expense claims, business travel, and staff schedules.
- Coordinates accommodating visiting delegations to the Port of Prince Rupert, including supporting itinerary development and travel logistics for the department.
- Coordinates business meetings, luncheons and other special functions.
- Supports the Public Affairs and Sustainability Department travel needs. Schedules hotel/flight accommodations & procures necessary documentation such as registration, passport and payment process all expense reports.
- Provides support services (including coordinating management reporting, budget reporting, coordinating conference and video conference calls, coordinating and scheduling meetings and composing a record of meeting deliberations etc.) in support of department activities.
- Supports coordination of public affairs programs including community information forums, requests for donations and community investment fund applications, and other public engagement initiatives.
- Ensures that the department’s Customer Relationship Management database is updated to track communication and engagement with key stakeholders.
- Responsible as point of contact for Public Affairs and Sustainability Department in responding to information requests and directing queries to appropriate program leads.
- Provides administrative support (including preparing correspondences and undertaking research assignments) to all staff in the Department.
- Participates in community and public engagement initiatives and events as a member of the Public Affairs team, as required.
- Serves as a host at the Port Interpretive Centre, welcoming visitors and answering inquiries related to the port and community, as required.
- Provides administrative support to other departments, as required.
- Performs other executive assistant functions as directed by the Vice President.
WORKING CONDITIONS
- Works predominately in an office environment.
- Regular, full-time position (37.5 hours per week). Regular working hours are Mondays to Fridays, 8:00 AM to 4:30 PM, with 1 hour lunch break (unpaid).
- Working hours may be varied at times to meet operational needs.
JOB SPECIFICATIONS
Formal Education
Post-secondary education is an asset.
Related Experience
Minimum five years related experience.
Other Requirements
- Good spoken and written communication skills, especially related to correspondence.
- Good customer service skills.
- Good problem solving and organizational skills.
- Good judgment and tact in dealing with sensitive issues and confidential information.
- Good relationship building skills. Able to establish and maintain an effective working relationship with all levels of employees.
- Demonstrated ability to manage multiple projects concurrently and to effectively handle changing priorities.
- Enthusiastic and self-motivated. Works well individually as well as in a team environment.
- Creative and intuitive thinker.
- Resilient. Embraces and thrives on change and a high-paced environment.
- Proficient in MS Office, especially Microsoft Word, Excel and PowerPoint.
- Provide proof of full vaccination against COVID-19 with a vaccine approved by Health Canada.
- Able to obtain security clearance under Transport Canada’s Security Clearance Program.
- Possess valid Class 5 Driver’s Licence.
Individuals of Indigenous descent are strongly encouraged to apply.
This position is not available for remote work.
Interested candidates are requested to submit their application in confidence by
Monday, April 10, 2022.
Please apply here