Enterprise Applications Administrator


Enterprise Applications Administrator

POSITION SUMMARY

The Enterprise Applications Administrator is responsible for the overall production support activities of the PRPA’s business applications software. This includes ensuring the timely and quality resolution of issues and enhancements, collaborating with internal and external stakeholders on issue investigation, status, resolution, and managing the prioritization of a complex work queue. The role also holds responsibility for metrics reporting for support requests, applications performance, and change requests.

In addition, the Enterprise Applications Administrator owns the training portfolio for all PRPA users and project teams that depend on those applications.

MAJOR POSITION ACCOUNTABILITIES

  • Lead the portfolio related to the Application Support function, identifying requirements/expectations for the support team to align with strategic objectives.
  • Improve, streamline and standardize business application support processes leveraging capabilities of internal and external stakeholders along with effective use of IT service management tools.      Lead projects for standardization and optimization of business application digitalization and integration.
  • Collaboration with the IT Operations Administrator to develop a robust process for handling of application support issues.
  • Develop effective metrics for measuring and reporting application performance, uptime and availability to drive discussions towards establishing Service-Level Agreements with both internal and external stakeholders.
  • Regularly report against Service-Level Agreements and objectives, proactively bringing to the attention of the Manager, IT any suggested or impending needs/improvements.
  • Deploy, configure, customize, maintain, and support enterprise software solutions. This includes providing end-user support and managing reported issues and defects.
  • Develop and deliver training programs for enterprise software solutions relevant to individual department’s needs.
  • Other duties as assigned by the Manager, IT.

WORKING CONDITIONS

  • Works predominantly in an office environment.
  • Regular, full-time position (37.5 hours per week). Regular working hours are Mondays to Fridays, 8:00 AM to 4:30 PM with 1 hour lunch break (unpaid).

SPECIFICATIONS

Formal Education

Degree from a College or University, specifically with a Technology background or a Diploma in Technology Completion of some Professional Technical Certifications (i.e., MCSE: Business Intelligence, CBIP, ITIL etc.)

Related Experience

  • Minimum of 5 years related experience.
  • 3 or more years recent experience working with software and MS SQL databases.

Other Requirements

  • Extensive experience in installing, configuring, administering, and troubleshooting Microsoft SQL Server 2016 or newer.
  • Proven experience with enterprise software, and other applications.
  • Experience administering Office 365.
  • Demonstrated fluency with T-SQL, as well as Windows OS administration.
  • Experience with business requirements analysis, entity relations planning, database design, reporting structures, and so on.
  • Understanding of Web services (SOAP, XML, UDDI, and WSDL).
  • Superior client/user interaction skills to determine application/system requirements.
  • Full project management and development lifecycle experience with managing to internal Service-Level Agreements.
  • Strong understanding of PRPA’s goals and objectives.
  • Good knowledge of applicable data privacy practices, data sharing agreements, and laws.
  • Experience with developing and maintaining technical documentation, process documentation etc.
  • Experience with VMware vCenter and Microsoft Active Directory considered an asset.
  • Able to understand, comply with and promote all Company policies, procedures and processes.
  • Able to meet deadlines and work in a high paced environment with little supervision.
  • Able to manage highly sensitive data in a confidential and professional manner.
  • Able to provide accurate, quality information when requested, and within the specified time constraints.
  • Willing to provide support to others within the department and to assist with interdepartmental tasks.
  • Actions, dialogue and ideas impact PRPA’s culture in a positive manner.
  • Open-minded regarding improvements and suggestions.
  • Skilled at problem solving and risk/incident management.
  • Provide proof of full vaccination against COVID-19 with a vaccine approved by Health Canada.
  • Able to obtain security clearance under Transport Canada’s Security Clearance Program.
  • Possess valid Class 5 Drivers Licence.

Individuals of Indigenous descent are strongly encouraged to apply.

Interested candidates are requested to submit their application in confidence by Friday, May 6, 2022 to:

Director, Human Resources
Prince Rupert Port Authority
200 – 215 Cow Bay Road
Prince Rupert, BC, V8J 1A2
Fax:     (250) 627-8980
Email:  careers@rupertport.com

No telephone inquiries please.

Enterprise Applications Administrator

Interested candidates are requested to submit their application in confidence by Friday, May 6, 2022

APPLY NOW

Other career opportunities

Position

Posting Date
Closing Date

Gateway Operator

Reporting to the Director, Gateway Operations & Planning, the Gateway Operator is responsible for the daily monitoring, reporting and operation of the PRPA Gateway.
2022/08/04
2022/08/22
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Gateway Operator

POSITION SUMMARY

Reporting to the Director, Gateway Operations & Planning, the Gateway Operator is responsible for the daily monitoring, reporting and operation of the PRPA Gateway. The Gateway Operator conducts marine, security and road/rail operations duties with support and guidance from the Harbour Master.  The Gateway Operator is also responsible for various administrative tasks such as permit approvals, declarations of security, and the management of the harbour schedule.

MAJOR POSITION ACCOUNTABILITIES

  1. Maintains awareness of all marine activity via radar, AIS, cameras and internet tools.
  2. Ensures that procedures for transportation and storage of dangerous goods and explosives within port limits are maintained and monitors compliance with such procedures.
  3. Ensures continuous monitoring of vessel movements within the Port, including the assigning of berths and anchorages.
  4. Assists in the smooth & efficient turn-around of all vessels calling on the Port by working closely with shipping agents, and all Federal, and local partners.
  5. Approves all gateway operations permits such as dangerous goods, dive, hot work, and paint.
  6. Monitors and maintains access control and security through the gateway via PRPA security systems and related hardware.
  7. Monitors VHF traffic works closely with Marine Communications & Traffic Services for timely response to marine related emergencies.
  8. Acts as a deckhand onboard PRPA vessels as directed by the Supervisor, Marine Operations
  9. Supports PRPA activities pertaining to harbour or at-sea access including Port-sponsored tours, environmental assessments, projects assessments or others as directed.
  10. Responsible for all daily reports, incident reporting and communication to Gateway Operations Management.
  11. Administration of Operational Dashboards, tables, graphs, analytics and other reports to stakeholders and partners.
  12. Responsible for the initiation of the Incident Command process for safety, emergency, marine and security related incidents. This position would play the role of first responder to any safety or security incidences effecting port operations.
  13. Administration of Klein Port Information Management software, and Avigilon Control Management (ACM) and Avigilon Control Centre (ACC) cameras and card access software.
  14. Provides cruise ship operations support on behalf of Gateway Operations. Duties such as ordering lines, security interfacing with declaration of security, staffing Securiguard personnel, signage and requests for water.
  15. Assists in management of Securiguard contractor personnel, day to day operations, cruise ship operations and extra coverage.
  16. Responsible for training and support of the Securiguard contractor personnel.
  17. Performs other duties and projects as directed or assigned.

WORKING CONDITIONS

  • Works in an office environment
  • Shift work rotation, 11 hours in length, 1 week on, 1 week off
  • Nightshift/Graveyard shifts during rotation
  • Rotations on PRPA Vessel, working on water

SPECIFICATIONS

Formal Education

  • Basic Security Training
  • BC Security License
  • Marine First Aid
  • Marine Transportation of Dangerous Goods
  • ICS 100
  • ICS 200
  • EOC Scribe
  • EOC Essentials
  • Marine Facility Security Officer
  • Restricted Marine Radio Certificate (M-ROC)
  • Post-Secondary Education considered an asset

Related Experience

  • Minimum of 2 to 5 years’ of customer service-related experience. Dispatch, administration, receptionist experience also considered an asset.
  • Mariner experience considered an asset.
  • SVOP (Small Vessel Operator Proficiency) considered an asset.
  • SVMO (Small Vessel Machinery Operator) considered an asset.

Other Requirements

  • Good spoken and written communication skills.
  • Good customer service skills.
  • Good analytical, problem solving and organizational skills.
  • Good judgment and tact in dealing with sensitive issues and confidential information.
  • Good relationship building skills. Able to establish and maintain effective working relationship with all levels of employees.
  • Enthusiastic and self-motivated. Works well individually as well as in a team environment.
  • Proficient in MS Office, especially Microsoft Outlook & Excel.
  • Possess a valid Class 5, or equivalent driver’s license and be willing to provide driver’s abstract.
  • Provide proof of full vaccination against COVID-19 with a vaccine approved by Health Canada.
  • Able to obtain a valid Marine Medical Certificate from Transport Canada.
  • Able to obtain a security clearance under Transport Canada’s Security Clearance Program.

Individuals of Indigenous descent are strongly encouraged to apply.

Interested candidates are requested to submit their application in confidence by Monday, August 22, 2022.

Director, Human Resources
Prince Rupert Port Authority
200 – 215 Cow Bay Road
Prince Rupert, B.C., V8J 1A2
Fax:     (250) 627-8980
Email:  careers@rupertport.com

No telephone inquiries please.